Terms and Conditions



These terms and conditions include general terms and conditions for use of www.liftstudios.co.uk (“the Website”), terms and conditions relating to the “services” provided by Lift Studios Ltd on this site and in our studio. Please read these terms and conditions carefully. Your use of the Site, the purchase of any Products or Services on this Site or in studio will be subject to these terms and conditions.


Your continued use of this site or purchase of services combined with a signed registration form will form an agreement between yourself and Lift Studios Ltd.



1. Definitions


1.2. In these terms and conditions, the following definitions apply: “Services” means any information and services purchased from and/or provided by Lift Studios Ltd through or via the website or our studios.  Including but not limited to: Personal training, Sports Massage, Dietetic Services and coaching, Lifestyle Coaching or any other fitness related service in which we and our staff team are qualified and insured to deliver.


Services may be delivered;

  • In Person, at one of the following locations

a. The Lift Studio

b. A Public outdoor space i.e. a park or common

c. Your home (including you garden or outside space

  • Online, through:

a. Zoom, Skype or other agreed platforms

b. TM3 video conference software.

  • Remote Programming


1.3. Any electronic information supplied to you by Lift Studios Ltd will constitute part of "Service" and cancellation rights will apply accordingly.


1.4. You may use the website for personal and lawful use and in accordance with these terms and you are not allowed to copy or use any material from the website for any commercial purpose. 


1.5. The intellectual property rights in all contents of the website and any services purchased (including logos and materials) are owned by Lift Studios Ltd and our consultants.  You are not allowed to make any copies of any part of any Materials, or remove or change anything on the website, include or create links to or from the website without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies thereof.


1.6. Lift Studios Ltd accepts no obligation to monitor the use of the website. However, Lift Studios Ltd reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials, to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation. 



2. Important Liability Statement


2.1. The information available on or through www.liftstudios.co.uk, and the Services supplied via or in connection with this website or at the Lift studios premises do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well and that such contents and services are suitable for you.  


2.2.  Before commencing any exercise regime, you should consult your doctor. 


2.3.  If undertaking any service with Lift studios Ltd we will ask you to complete a physical activity readiness questionnaire (PAR-Q) as well as a medical history questions. If any issues are highlighted, we will ask you to speak with your GP before progressing.


2.4.  It is therefore vital that you supply us with correct information about yourself. We cannot be liable for any incorrect information supplied by you to us.


2.5.  We try to make sure that all information contained on this website (and provided by us to you as part of any Services or Products) is correct, but, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this web site or provided through any Service supplied by us to you. 


2.6.  You, your legal representatives and your heirs release waive, discharge and covenant, not to sue Lift Studios Ltd and its consultants for any injury or death caused by their negligence or other acts. 



3. Warranties


3.1.  Lift Studios Ltd warrants that the Products and Services will be supplied with reasonable skill and care. 


3.2.  Lift Studios Ltd warrants that all consultants shall be suitably qualified in their field and fully insured for all services they deliver.


3.3.  Lift Studios Ltd and our consultants will work with you within the scope of their individual knowledge and competencies as exercise professionals. If the situation arises that we believe it is in your best interests to see another health or medical professional, we will refer you appropriately, never for financial gain.


3.4.  Your Coaches cannot prescribe treatment or diagnose medical conditions. They may at any time ask to consult with your GP or Physiotherapist, should any medical condition arise.



4. Your Personal Information

Use of your personal information is governed by the Lift Studios Ltd privacy policy, which forms part of these Terms and Conditions. SEE HERE.


5. Liability


5.1.  The website may include links to external sites and co-branded pages. Lift Studios Ltd has included links to these sites and co-branded pages to provide you with access to information and services that you may find useful or interesting.  However, Lift Studios Ltd is not responsible for the content of these site and pages or for anything provided by them. 


5.2.  Subject to the important liability statement, Lift studios is not liable for failure to comply with these terms and conditions due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you.



6. Suspension and Termination of Service

6.1.  Lift Studios Ltd may suspend the operation of the website for repair, maintenance work, to update or upgrade the contents or functionality of the website from time to time. Access to or use of the website or any websites or pages linked to it will be not necessarily be uninterrupted or error free. 

6.2.  Lift Studios ltd may terminate the service immediately in the event you breach any of these terms and conditions or do not pay any sums due to Lift Studios Ltd.


7. Pricing

Information displayed on the website or in our studio as to pricing and availability is subject to change by Lift Studios Ltd without notice. 



8. Purchasing Services and Bookings


8.1.  Service purchases must be made through Lift Studios Ltd and not individual consultants. Lift Studios Ltd cannot be held liable for payments made to consultants or services accounted for by payments made to consultants.


8.2.  Purchases can be made:

  • In Studio via cash, card or cheque

  • Online via electronic bank transfer.


8.3.  Payments for services must be made in advance of any sessions being undertaken.

8.4.  Lift Studios cannot guarantee any bookings until full payment has been taken.

8.4.1.  As such any contract for services does not exist until confirmation that payment has been received and a registration form (including acknowledgment of T&Cs) has been signed


8.5.  Session bookings can be made with the relevant consultant personally or through Lift studios Ltd.


8.6.  When you enquire about our services Lift Studios Ltd will aim to place you with the most suitable member of the team for your needs, however you can request your preferred choice of coach.



9. Session Cancellations

Unforeseen circumstances may arise which require services to be cancelled or rescheduled. Lift Studios has a 24 hour cancellation policy and is governed by the below:


9.1.  If Lift Studios Ltd, the coach or you the client has to cancel outside of the 24 hours preceding your booking then no action is taken, the session is not charged and can be rearranged at the client’s convenience.


9.2.  If the coach has to cancel within the 24 hours preceding your booking, then Lift Studios Ltd will attempt to offer an alternative consultant to cover the session.  If this is not agreeable with the client then the booking will be rearranged at the client’s convenience.


9.3.  If the coach does not show for a session (without notice) then you the client will receive an additional session free of charge as well as the re-arranged session.


9.4.  If the client cancels within the 24 hour notice period, or does not show, the session will be charged at full price.


9.5.  In extreme circumstances this fee may be waived at the discretion of Lift Studio Ltd.



10. Lateness


10.1.  If your coach is more than 10 minutes late for your session, without having given notice, you will receive a complimentary session as well as the remaining time you have left on that session.


10.2.  If a coach is late, has communicated this with the client and has agreed to add the time onto the end of the session, if possible, they will do so.


10.3.  If you are late for your session, your session will be reduced in accordance with that time. If you are more than 25 minutes late, your Personal Trainer may choose to cancel the session and you may lose that session, in which case no refund will be made.


10.4.  If possible, your coach will endeavour to add any time on to the end of the session, however they are not obliged to do so.

In the case you need to cancel please contact your coach directly as well as Lift Studios Ltd via: 02034888543 or info@liftstudios.co.uk



11. Expiry and Extensions

11.1.  All Service packs purchase options have a 12 week (84 day) expiry, after which time any unused sessions will be lost and no refund will be made. This is to ensure we deliver all your required sessions to enable you to achieve your goals.


11.2.  You may extend Personal Training packs for between one month and 12 full calendar months for the following reasons only:
- Pregnancy
- Serious illness
- Serious injury
- Redundancy


11.3. To extend your Personal Training packs you must contact info@liftstudios.co.uk; we may ask you to provide proof of pregnancy, serious illness, serious injury or redundancy.


11.4.  Any other extensions are entirely at the discretion of Lift Studios Ltd.



12.  Staff Issues


12.1.  If you have any feedback, positive or negative, about any of the Lift Studios team please send your comments to info@liftstudios.co.uk


12.2.  If for any reason you are unhappy with your Coach, you may transfer to another personal trainer at any given time.


12.3.  In all circumstances, any sessions used with the previous Personal Trainer remain used.



13. Refunds


13.1.  If for any medical reason you are no longer able to complete any Personal Training sessions, you will be given a refund on any outstanding sessions. We may ask for you to provide proof from your GP.


13.2.  If you leave our services for any non-medical reason, you will not be entitled to a refund.


13.3.  If your coach leaves Lift Studios Ltd, no refund will be given and you will be assigned another coach by the club.


13.4.  LIFT Studios Ltd and its consultants cannot provide any guarantee of results from our services. The basis of success through our guidance and services are dependent on your adherence and can be affected by many external factors. As such no refunds will be given on the grounds of clients not achieving the desired goal.


14. General

Lift Studios Ltd may change these terms and conditions from time to time. By browsing the Site you are accepting that you are bound by the current terms and conditions. You should check these each time you revisit the Site. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter.